Job Details

Part-Time 911 Communications OfficerThe City of Roanoke is seeking Part-Time 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services personnel. High school diploma or general education degree (GED) supplemented by continuing education with some computer classes. Bilingual, Spanish/English speakers encouraged to apply.Candidate must be available to attend a paid 12-14 week academy and receive all necessary certifications. Following demonstrated proficiency in call taking, employees may be eligible to progress to dispatching responsibilities upon successful completion of required training, certification and approval.To begin the testing process, apply and submit your application to Human Resources. Testing information will be shared via email. You are requested to complete the Personal History Questionnaire (PHQ - link found below), and bring with you to your interview if you pass the test. If you do not bring the PHQ with you to your interview, there is a two week deadline from the interview date for submission.The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.Dispatches police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services.Receives complaints in person or by phone and elicits appropriate information to ensure a timely responseReceives and transmits messages by radio and maintains radio log on shift workMonitors teletype traffic, sends teletype messages, and maintains teletype logReceives accident and ambulance callsDispatches City vehicles and personnel where and when neededTakes telephone calls concerning complaints, passes information on to appropriate units and makes record of callsMaintains status boards relative to availability of emergency service unitsReceives and disseminates information thru the use of a data terminal linked to the Virginia Crime Information NetworkMay provide assistance in the operating procedures and practices to new employees in an on-the-job training situationDispatches and monitors pursuant to the "Emergency Medical Services System"Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to prepare routine reports and correspondenceAbility to communicate orally and in writingAbility to apply common sense understanding to carry out instructions furnished in written or oral formAbility to deal with problems involving several concrete variables in standardized situationsMust have police security clearanceWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and armsThe employee frequently is required to talk or hearThe employee is occasionally required to stand and walkThe employee must frequently lift and/or move up to 10 poundsSpecific vision abilities required by this job include ability to adjust focusThe noise level in the work environment is usually moderate