Job Details

Top performers in this role earn $90,000–$110,000+ annually through a combination of salary and performance compensation.About Gravitate DigitalGravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead generation systems.We're growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while driving retention, account growth, and long-term client success.This role is ideal for someone who enjoys working directly with business owners, solving problems, building relationships, and taking ownership of outcomes.If you're highly organized, proactive, and motivated by performance, we'd love to speak with you.What You'll DoAs a Client Success Manager, you will serve as the primary point of contact for a portfolio of clients and be responsible for ensuring they receive an outstanding experience.Your responsibilities will include:Leading client onboarding callsBuilding strong relationships with business ownersRunning bi-weekly client strategy and performance callsManaging day-to-day client communicationCoordinating with internal creative and operations teamsReviewing videos and creative assets before deliveryEnsuring campaigns, content, and deliverables stay on trackIdentifying and resolving client concerns proactivelyMaintaining CRM records and client notesFollowing internal systems and SOPsIdentifying opportunities for account expansion and growthWho We're Looking ForThe ideal candidate is:Exceptionally organizedStrong in written and verbal communicationProfessional and client-facingProactive and resourcefulDetail-orientedComfortable managing multiple priorities simultaneouslyAble to solve problems independentlyMotivated by performance and accountabilityYou do not need agency experience to succeed in this role, but you must be coachable, dependable, and eager to learn.Preferred QualificationsExperience in one or more of the following is a plus:Customer SuccessAccount ManagementClient ServicesProject ManagementMarketing AgenciesDigital MarketingMeta AdvertisingGoHighLevelCRM ManagementCompensation & GrowthCompensation includes:$65,000 annual base salaryMonthly performance compensationExpansion commissionsClient referral bonusesAdditional incentives tied to client growth and retentionUncapped earning potentialExpected first-year earnings for strong performers are between $90,000 and $110,000+, with additional upside available based on performance.As Gravitate continues to grow, there will be opportunities for increased responsibility and leadership for top performers.Why Join Gravitate?Fully remote positionCompetitive compensation structurePerformance-based upsideHigh level of autonomy and responsibilityWork directly with leadershipOpportunity to work with ambitious business owners across the countryWe're looking for people who take pride in their work, communicate exceptionally well, and genuinely care about helping clients succeed.