Job Details

Grand Home Furnishings is hiring a Store Office Associate to join our store office team. This is a great opportunity for a customer-focused, detail-oriented individual who takes pride in a job well done.

Family-owned since 1911, we've built our reputation on genuine customer relationships and exceptional service across 17 locations in Virginia, West Virginia, and Tennessee. We're looking for a reliable, hardworking individual who wants to be part of that tradition and grow a long-term career with us.

What You'll Do

Our Store Office Associates keep the store office running smoothly, handling financing, order entry, and cash management behind the scenes. Day to day, you'll:

• Set up customers with pre-approved credit accounts, verify identification, and explain credit and payment terms
• Accurately enter sales orders, exchanges, and returns into the POS system, and schedule pick-ups and deliveries
• Print and review sales orders with customers for accuracy, obtain signatures, and file completed paperwork
• Answer the phone and assist customers who come to the office, directing them to the right personnel as needed
• Accurately count, balance, and secure the cash drawer daily, reporting any overages or shortages to the Office Manager
• Process customer store pickups and match invoiced orders with warehouse delivery tickets
• Enter service orders accurately and help customers determine whether Grand or Platinum coverage applies

What We're Looking For

We care about your customer service skills, accuracy, and attention to detail.

• High school diploma or equivalent preferred
• Office experience and customer service experience required
• Keyboarding proficiency required
• Experience with POS systems or retail office operations preferred
• Strong organizational skills and accuracy with cash handling required
• Ability to lift, carry, push, and pull up to 50 lbs.

What You'll Earn

The pay range for this position is $16.00 to $17.00 per hour, based on experience and performance. Beyond your paycheck, we offer a full benefits package designed to support you:

• Health, Dental, Vision, Life, and Long-Term Disability insurance
• 401(k) Retirement Savings Plan
• Paid vacation that accrues from your first month on the job, building to 2 weeks in your first year and growing to 3-4 weeks annually with tenure
• Paid sick time, available starting at 7 months and growing to 80 hours each year
• Paid holidays
• In-store employee discount after 6 months

*A full job description detailing all duties and requirements is available upon request.

Ready to join our store office team? Apply today!

Grand Home Furnishings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.