Job Details

Administrative Assistant

Brain Injury Solutions is seeking a professional, organized, adaptable, and detail-oriented Administrative Assistant to support the daily operations of our nonprofit organization during the hours of 8:30am-4:30pm, Monday-Friday. This role is ideal for someone who enjoys helping others, managing multiple priorities, and serving as a welcoming first point of contact for clients, visitors, and staff. The Administrative Assistant plays a key role in supporting agency programs, office operations, and administrative functions that help advance our mission.

Front Office & Reception

• Answer and direct incoming phone calls.
• Welcome visitors, clients, and community partners.
• Respond to general inquiries and provide appropriate referrals.
• Maintain a professional and welcoming office environment.

Administrative Support

• Prepare, proofread, and distribute correspondence and documents.
• Maintain organized electronic and physical filing systems.
• Enter and manage data in spreadsheets, databases, and tracking systems.
• Support program staff with client files, reports, forms, and documentation.
• Handle incoming and outgoing mail and shipments.
• Perform occasional errands, including post office runs and supply pickups.
• Monitor office supply inventory and coordinate orders.

Program & Compliance Support

• Assist with administrative and program documentation.
• Request, track, and maintain authorized medical records and related documentation.
• Support leadership and staff with reports, packets, and special projects.
• Provide assistance with new hire/board member onboarding activities, trainings, meetings, and agency events.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Strong computer skills, including proficiency with Microsoft Office and the ability to learn new systems as applicable.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and work independently.
• Ability to maintain confidentiality and exercise sound judgment.
• Valid driver's license with satisfactory driving record.
• Current Virginia Notary Commission.
• Current CPR/First Aid certification (or the willingness to obtain certification at the agency's expense).

Preferred Qualifications

• Experience in an administrative, clerical, or office support role.
• Experience working in a nonprofit, healthcare, human services, or community-based setting.
• Customer service mindset with a positive and professional attitude.
• Ability to work collaboratively in a team-oriented environment.

Physical Requirements

• Ability to perform office-related tasks, including sitting, standing, walking, and reaching.
• Ability to travel as needed, including to staff meetings in Wytheville every quarter.
• Ability to lift and/or move up to 50 pounds with or without reasonable accommodation.

Why Work With Us?

At Brain Injury Solutions, we're dedicated to making a meaningful impact in the lives of the individuals and communities we serve in Virginia. Since 2001, our team has brought together passion, professionalism, and purpose, working together to deliver exceptional services while supporting each other every step of the way. While our main office is based in Roanoke, Virginia, our staff are embedded in the communities they serve, extending our impact across more than 16,000 square miles throughout the region.

Employment Philosophy

We believe that our agency's success depends on the success of our people. To support that:

• We invest in ongoing training and professional development.
• We provide regular performance feedback and growth opportunities.
• We strive to promote from within wherever possible.
• We offer competitive compensation and a comprehensive benefits package.
• We foster a workplace culture rooted in respect, wellbeing, and shared purpose.

Benefits

We're committed to supporting the people who support others. Our benefits include:

Physical Health and Mental Wellness

• Health and dental coverage.
• Supplemental insurance options and health savings/flexible spending accounts.
• EAP for all employees.
• Paid mental health time.
• Employee wellness challenges.
• Paid bereavement leave.

Financial Wellness

• Retirement plan option with employer match.
• Paid time off (PTO) and paid holidays, including a floating holiday.
• Paid volunteer time.
• Financial counseling.
• Mileage reimbursement.
• Cell phone reimbursement.
• Tuition discount through a partner university.
• Employer-paid disability leave and life insurance.

Work-Life Flexibility

• Remote and hybrid work options (where applicable).
• Flexibility that increases with years of service.

Supportive Culture

• Professional growth and development opportunities.
• Inclusive, collaborative team environment.
• Technology and office equipment provided for all positions.

To Apply or Inquire: Email your resume to Kathie King at katherine@bisolutions.org.