Job Details

Patient Registration Representative

We are looking for a dedicated Patient Registration Representative to join our team in Roanoke, Virginia. In this role, you will serve as a vital point of contact for patients, providing exceptional service and support in a fast-paced healthcare environment. This is a long-term contract position offering the opportunity to make a meaningful impact while growing your skills.

Responsibilities:

• Answer and manage a multi-line phone system, ensuring the smooth flow of communication
• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally
• Execute data entry tasks, keeping patient records up-to-date and accurate
• Correspond via email, providing clear and concise information to patients and team members
• Utilize strong interpersonal skills to build rapport with patients and enhance their experience
• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files
• Schedule appointments, ensuring a well-coordinated flow of patients
• Adapt to varied shifts, demonstrating flexibility and commitment
• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.