Job Details

Technical Writer

Our organization is seeking a Technical Writer to support a key program. The ideal candidate will develop and maintain high-quality technical documentation for complex system architectures, data flows, and operational procedures. This role supports system enhancements and modernization initiatives by creating clear documentation for both technical and non-technical stakeholders.

Key Responsibilities

• Create and maintain technical documentation, including system architecture diagrams, data dictionaries, user guides, and standard operating procedures.
• Ensure all documentation, user guides, and related deliverables comply with Section 508 accessibility requirements and federal accessibility standards.
• Ensure all documentation is updated within 10 business days of system changes.
• Collaborate with program stakeholders to support accessibility reviews, remediation efforts, and compliance validation for documentation artifacts.
• Collaborate with architects, engineers, and developers to gather and validate system information.
• Establish and enforce documentation standards, templates, and version control.
• Manage the program's documentation repository for accessibility and compliance.
• Translate complex technical information into clear, user-friendly documentation.
• Support audits and design reviews by ensuring documentation accuracy.
• Coordinate periodic documentation reviews to maintain accuracy.

Required Qualifications

• Bachelor's degree in Technical Writing, Information Technology, Computer Science, Communications, or a related field.
• 5+ years of experience in technical documentation within an IT or system engineering environment.
• Experience documenting complex systems, including APIs and data structures.
• Ability to translate technical concepts for varied audiences.
• Experience with version control and configuration management practices.
• Proficiency in documentation tools such as Confluence, SharePoint, or Visio.
• Demonstrated experience developing and maintaining documentation that meets Section 508 accessibility compliance standards for federal agencies, including knowledge of accessibility testing, remediation, and accessible document creation practices.
• Ability to collaborate effectively with cross-functional technical teams.
• Candidates must be eligible to obtain & maintain a Public Trust Clearance.

Preferred Qualifications

• Experience supporting federal healthcare programs or system modernization initiatives.
• Familiarity with CMS processes or standards.
• Experience with agile software development environments.
• Understanding of enterprise data models and interface specifications.
• Experience developing documentation for cloud or hybrid architectures.
• Technical writing certifications or relevant industry credentials.
• Experience with automated documentation tools or AI-assisted processes.