Job Details

Facilities Manager

The City of Roanoke is seeking a Facilities Manager to serve in the Department of General Services and Sustainability. The Facilities Manager is required to manage the Facilities Management & Custodial Services divisions. In coordination with the Facilities Superintendent, the Facilities Manager will manage the city-owned buildings- plumbing, electrical, HVAC, structural, paint, and custodial staffing. The Facilities Manager will also monitor the budget and make decisions on whether projects can be completed with in-house staffing based on budgeted amount and man-hours available. Other expectations include assisting the Director of General Services in many Senior-Management level meetings, supervise staff and support the Supervisors on all Facilities business operations, carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, and is responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community. This is an exempt position.

Directs plans and coordinates the operation of the division of Facilities Management engaged in building maintenance, repair, renovation, and retrofitting projects and custodial services activities. Responsibilities entail customer service, productivity measurement, process improvements, planning, strategic management, communications, and performance effectiveness that take into account life cycle costing to ensure that projects are completed with sustainability in mind.

Essential duties and responsibilities include the following. Other duties may be assigned.

May include the following, depending on the area of assignment:

• Works with and oversees the Facilities Business Coordinator on outsourced maintenance and contracted projects.
• Responsible for budget preparation, capital expenditures, and building interior replacement and repair expenditures.
• Advises on the solution of difficult work problems encountered
• Ensures required OSHA and other mandated training and certifications are completed by assigned staff.
• Enforces sound safety and housekeeping practices.
• Reviews surveillance videos throughout the city when requested by staff or the Police Department
• Supports the work of staff engaged in general building maintenance involving electrical, heating, air conditioning, carpentry, painting, mechanical, and plumbing, ensuring that the work is within budget and in relation to the annual CIP.
• Establishes goals and objectives, sets priorities, develops and implements schedules and operating procedures.
• Experience working in a cross-functional team environment.
• Coordinates the Space Management Committee under the direction of the Director of General Services.
• Ability to establish a culture of safety for employees, ensure that work processes are free from safety and health hazards, ensure employees are properly trained, and maintain programs that support safety.
• May be required to wear respiratory protection in the performance of duties.
• Prepares spending analysis, capital maintenance, financial estimates, and divisional reports as required.
• Develops and implements divisional operational and personnel policies, and recommends new or revised policies to the Director.
• Prepares the division's operating and capital budgets and monitors and/or approves expenditures.
• The ability to develop an expenditure forecast.
• Prepares long-range plans for the division that include financial analysis and project review.
• Supports City-wide sustainability efforts in energy reduction, performance contracting, power purchase agreements.
• Coordinates with applicable departments and divisions on budgetary issues, projects, plans, and specifications.
• May be required to take classes or training to enhance job performance.
• Essential Personnel and required work in an emergency condition.
• Returning phone calls within a reasonable time.
• Available to receive calls from on-call technicians after-hours/weekends and may be required to report to a location at to direct and or coordinate repairs.
• Knowledgeable in risk management principles and general practices.
• Knowledgeable in American Disability Act.
• Development & maintaining of a Preventative Maintenance Schedule for all city facilities and equipment.
• Background in understanding system controls and automation.
• Customer Services acumen.

Supervises approximately 60 employees in the Building Maintenance and Custodial Services. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree from a four-year college or university with a major in business, public administration, civil, structural, or mechanical engineering, or a related field; five to ten years of related managerial experience in construction, property management, or a related field, and knowledge of and experience with LEED-certified renovations or new projects; A Master's degree in one of the fields is preferred or an equivalent combination of education and experience. Seven to ten years of progressive experience, including supervisory experience, required.

Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to inquiries or complaints from citizens, regulatory agencies, or members of the business community orally and in writing. Ability to effectively present information to management, public groups, and/or boards of directors. Ability to negotiate and resolve conflicts.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with an extensive variety of variables. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

One of the following certifications is preferred: Certified Facility Manager (CFM), Certified Professional Property Specialist (CPPS), Certified Professional Property Administrator (CPPA), Certified Professional Property Manager (CPPM), Facilities Management Administrator (FMA), Certified Project Manager (CPM), Systems Maintenance Administrator (SMA) or Facilities Management Professional (FMP). Architecture AIA.

Must possess a valid, appropriate driver's license issued by the Commonwealth of Virginia.

Must pass/maintain Level 1 CJIS (Criminal Justice Information System) certification yearly – as applicable.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually moderate.