Job Details

Description

Mission Contribution: Providing access to fresh food, produce, and meat at reasonable prices with an emphasis on providing opportunity to the community in which the Market serves.

Summary: Responsible for accepting payments, organizing and maintain a clean workspace, and promoting products and services. To ensure consistent and world-class customer experiences through the superior show of quality and friendly customer service.

Essential Functions:

1. Handle cash and credit card transactions accurately and efficiently.
2. Assist customers with any questions or concerns and have good communication.
3. Count and balance cash drawer at the end of each shift.
4. Ability to work under pressure during peak store operations.
5. Accurately process customers' orders to ensure proper recording of all sales.
6. Properly bag customers' orders, place them in the cart or hand to customer, and follow the carryout practices if needed.
7. Work well with all team members to grow the community and maintain a clean work area.
8. Direct customers into his/her lane to maintain good customer flow.
9. Perform all other duties as assigned by management.
10. Participates in required trainings.

Minimum Qualifications:

• Excellent interpersonal, organizational, communication, and customer service skills.
• Solid understanding of store operations required.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be at least 16 years old.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must have open availability and able to work all hours of operation.
• Ability to bend, kneel, stand for periods of time, lift and load customer orders into car if needed.
• Ability to retrieve and push in shopping carts.

Required Certificates, Licenses, Registrations, Experience:

• High school diploma or GED certificate required.

Special Requirements:

• A cell phone is required for employment, as access to applications and/or resources may be limited unless a cell phone is used for authentication.

Physical Requirements:

• Ability to use handheld computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15lbs, continuously, 25lbs. frequently, and approximately 100lbs. on occasion.
• Have sufficient visual ability to check invoices, dates, and other written documents
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Key Performance Indicators:

These indicators will be reviewed annually as business performance is documented.

• Customer loyalty, product quality, product pricing, and operational efficiency while creating a solid foundation of trust, competence, and reputation measured through sales success.
• Customer Satisfaction - Maintain positive customer feedback from loyalty and other surveys.

AMERICANS WITH DISABILITIES SPECIFICATIONS:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not normally exposed to weather conditions. The noise level in the work environment is moderate.