Job Details

Job Title

Performs difficult clerical and administrative work serving as first contact for customers (citizens, developers, engineers, builders, etc.) regarding development services. Guides internal and external customers with requests for information or services pertaining to development. Serves as liaison between the public and technical/professional staff.

Essential Job Functions

~ Provides information to customers regarding requirements, policies, and procedures of building permits and related technical services and information~ Handles inquiries from other departments and customers concerning services~ Resolves customer questions and problems following established policies~ Prepares, updates and maintains files and computer records~ Answers telephones and assists callers with application, permit and technical questions and concerns~ Performs data entry, record keeping and billing~ Performs a wide variety of tasks in the Building Safety division including but not limited to issuing construction permits, calculating permit fees, evaluating and verifying all required approvals~ Receives, logs, routes, tracks and maintains accurate computer records on various permits being processed~ Receives and acts on requests to/from inspectors~ Provides clerical assistance to customers with general information about other divisions within the department and/or outside agencies as necessary~ Researches, reviews, and copies various documentation as required

Requirements/Preferences

Education - Required : High school diploma or equivalent

Experience - Required : Two (2) or more years customer service experience (could be in a variety of settings) and administrative support experience involving clerical and/or information processing duties.Preferred : Experience related to building or land development issues and application of rules and regulations

Certifications/ Licenses - Must possess or be able to acquire appropriate International Code Council (ICC) and Virginia Department of Housing and Community Development (VDHCD) certification

Knowledge, Skills and Abilities - Thorough knowledge of standard office procedures, practices and equipmentGeneral knowledge of methods and techniques used in the operation of a computerized permits management or related systemSome knowledge of community development rules and regulationsAbility to operate a variety of office equipment including a personal computer and other information processing equipmentAbility to apply complicated procedures, make decisions based on established regulations and meet procedural time requirementsAbility to maintain records and generate reportsAbility to follow oral and written instructionsAbility to communicate effectively and tactfully with citizens, developers, engineers, builders, County employees and other members of the publicSkilled in data entry with accuracy and completenessAbility to make difficult mathematical computations

Additional Requirements - Subject to a complete criminal history background search with acceptable results. Must pass a typing test demonstrating at least 40 WPM with no errors. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must attain qualifications as Permit Technician II and III within a reasonable time as established in the Career Path Plan

SupervisoryResponsibilities - None

Other Information

OVERALL PHYSICAL STRENGTH DEMAND

SEDENTARY - Lift and/or exert force up to 10 lbs. occasionally or insignificant weights frequently; sitting most of the time.

PHYSICAL DEMANDS

C = Continuously5.5 to 8+ hours daily - F = Frequently2.5 to 5.5 hours daily - O = OccasionallyUp to 2.5 hours daily - R = RarelyLess than 1 hour per week - N = NeverNever occurs

Code - Physical Demand - Code - Physical Demand

F - Standing - F - Sitting

F - Walking - O - Lifting

O - Carrying - O - Pushing/Pulling

F - Reaching - F - Handling

F - Fine Dexterity - O - Kneeling

O - Crouching - R - Crawling

F - Bending - R - Twisting

R - Climbing - R - Balancing

C - Vision (Correction Required) - F - Hearing

F - Talking - N - Foot Controls (driving, operation of equip, etc.)

ENVIRONMENTAL FACTORS

D = Daily - W = Several Times Per Week - M = Several Times Per Month - S = Seasonally - R - Rarely - N = Never

Code - Health and Safety - Code - Environmental Factors

N - Mechanical Hazards - N - Dirt and Dust

N - Chemical Hazards - N - Extreme Temperatures

N - Electrical Hazards - N - Noise and Vibration

N - Fire Hazards - N - Fumes and Odors

N - Explosives - N - Wetness/Humidity

N - Communicable Diseases - N - Darkness or Poor Lighting

N - Physical Danger or Abuse - Other (specify)

PRIMARY WORK LOCATION

Office Environment

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Office equipment, including computers, scanners, telephone, and fax.

PROTECTIVE EQUIPMENT REQUIRED

N/A