Job Details

divh2Part-Time Switchboard Operator/h2pInnovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia./ppThis position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel./ppThis role primarily supports the morning shift from 7:00 AM to 3:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs./ppOperators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment./ppRequired Qualifications/pulliHigh school diploma or GED/liliMinimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment/liliStrong communication and telephone etiquette skills/liliAbility to handle multiple calls and tasks simultaneously/liliBasic computer and data entry skills/liliAbility to maintain professionalism during emergency or high-volume situations/liliStrong attendance and reliability required/liliAbility to work independently with minimal supervision/li/ulh3Schedule Requirements/h3ulliPrimary shift: 7:00 AM 3:00 PM/liliRotating weekends and holidays required/liliMust be available for fill-in coverage as needed/liliPart-time position/li/ulh3Preferred Qualifications/h3ulliPrevious hospital or medical switchboard experience preferred/liliExperience with multi-line telephone systems and overhead paging systems preferred/liliPrior federal contract or VA experience is a plus/li/ul/div