FedEx - - Responsibilities: Provide clerical and administrative support for hub and station operations, including linehaul, quality assurance and customer service; Tend to damaged and incorrectly addressed packages to optimize delivery time; Serve as frontline customer service to receive, solve and/or escalate inquiries; Assist management with Business Control Self Assessment (BCSA) data retrieval for audits; Review data in systems and compile regular and adhoc reports for management