Job Details

Support Home Lending and Auto Account Resolution Workforce Management and Dialer Optimization and Strategy Team. Manage inbound and outbound contact centers by utilizing Alvaria Advanced outreach, Unified Command and Control (UCC) and Genesys. Future state, manage Inbound and outbound contact centers utilizing Five 9 and Acqueon (ACM)Provide subject matter knowledge and interpretation of procedures to key business partners. Coordinate and monitor implementation and maintenance of processes, procedures, and policies. Interact with immediate Strategy and Execution colleagues on operational initiatives. Provide support for a variety of diverse support functions for multiple business groups or a specific line of business. Required Qualifications:2 years of contact center planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education?Desired Qualifications:Strong technical skills including previous exp...Planning Analyst, Administrator, Analyst, Planning, Business Partner, Technology, Banking