Job Details

Description:
--Innovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.This role primarily supports the evening shift from 3:00 PM to 11:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.

Requirements:
Required QualificationsHigh school diploma or GED--Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment--Strong communication and telephone etiquette skills--Ability to handle multiple calls and tasks simultaneously--Basic computer and data entry skills--Ability to maintain professionalism during emergency or high-volume situations--Strong attendance and reliability required--Ability to work independently with minimal supervision--Schedule RequirementsPrimary shift:-- 3:00 PM - 11:00 PM-- Rotating weekends and holidays required--Must be available for fill-in coverage as needed--Part-time position--Preferred QualificationsPrevious hospital or medical switchboard experience preferred--Experience with multi-line telephone systems and overhead paging systems preferred--Prior federal contract or VA experience is a plusPI3485458d3a3b-25660-40494964