Job Details

Customer Service Provides SMART customer service at all times through the daily execution of Lowes customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary Demonstrates sincere appreciation to customers Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowes programs Ensures to meet the customers needs during a return by properly refunding the return and helping find the correct product for replacement Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects Maintains positive vendor ...Clerk, Customer Service, Processing, Vendor, Merchandise, Retail, Program