Job Details
Customer Service Supervisor
2026-04-29 Wawa Salem,VASoar with us at Wawa.
We believe we can make life a little better every day– one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go.Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As aCustomer Service Supervisor (CSS),youare a motivatedleader who plays a key rolein supporting store operations.You'llwork side-by-sidewith peer supervisors and store leaders to deliver excellent customer service,boostsales, andkeep the store safe,organizedandfully stocked.
WhatYou'llDo:
Deliver outstanding customer service and resolve inquiries promptly.
Supportand collaborate withleadershipteam to achievestore goals in sales, expenses,Associateretentionand training.
Lead, motivate, and trainAssociates to drive sales and performanceduringshift.
Ensure consistent execution of customer service programs,policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Maintainaccurateinventory by performing regular cycle counts and smart orderingto helpmaximize sales and ensure customers find what they need.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical,dental,vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave,and access toadditionalbenefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Mustbe 18+ years old with reliable transportation
Flexible availabilityto work various shifts,includingweekends, and holidays,to meet business needs
Supervisoryexperience,ideallyin retail or food serviceenvironments,isa plus
Strong customer service, relationship-building, and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center atasc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.