Job Details

A company is looking for a Technical Support Representative - IT Help Desk.Key ResponsibilitiesRespond to incoming support inquiries via phone, email, or ticketing systemAnalyze and troubleshoot technical issues reported by end-users, including hardware, software, and network problemsDocument support tickets, resolutions, and procedures to build a knowledge base for future reference and trainingRequired QualificationsBachelor's degree in Computer Science, Information Technology, or related field preferredPrior experience in a technical support role or help desk environment is desirableProficiency in troubleshooting hardware, software, and network issuesFamiliarity with operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite)Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous