Job Details

A company is looking for a Service Advisor to provide quality customer service in a remote call center environment.Key ResponsibilitiesResolve and document provider/client requests in the tracking system according to established guidelinesRespond to customer inquiries through online tools, ensuring exceptional service experiencesMeet or exceed established standards for quality, productivity, and service levelsRequired QualificationsMinimum high school diploma or GEDAt least 1 year of customer service experience, preferably in a call center environmentKnowledge of medical terminology is desiredAbility to work a flexible schedule to accommodate customer needsProficiency in using software and hardware related to job responsibilities