Job Details

A company is looking for a Bilingual Customer Experience Coordinator to support customer engagement in energy efficiency programs.Key ResponsibilitiesHandle inbound calls and conduct proactive outreach to explain energy efficiency programsGuide customers through enrollment options and promote program benefitsAssist with marketing activities and contribute to team support and reportingQualificationsPreferred associate degree or equivalent experiencePrevious customer service or sales experience is helpful but not requiredBilingual in English and SpanishProficiency with Excel and familiarity with Word, Outlook, and desktop applicationsComfort engaging with customers by phone and working with cross-functional teams