Job Details

A company is looking for a Director of Telecommunications to provide strategic and operational leadership for enterprise-wide telecommunication systems.Key ResponsibilitiesDevelop and execute a multi-year telecommunications and contact center strategyOversee day-to-day operations of enterprise voice infrastructure and manage a team of telecom engineersLead the design and implementation of next-generation contact center solutions to enhance patient access and member servicesRequired QualificationsBachelor's degree in Information Technology, Telecommunications, or a related field10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare settingStrong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environmentDemonstrated success leading contact center strategy and operationsExperience integrating voice platforms with EHR and CRM systems