Job Details

Medicare Sales Operations Professional

Insight Global is seeking a detail-oriented, execution-focused professional to support a large Medicare Sales Operations organization within the Digital Readiness & Implementation function. This role sits at the intersection of data, operations, and partner enablement, playing a key role in ensuring vendors, platforms, and digital experiences are operationally readyespecially during the Annual Enrollment Period (AEP). This opportunity is ideal for someone who thrives in fast-paced, highly regulated environments, is comfortable working through data ambiguity, and takes ownership of driving work forward across multiple internal teams and external partners.

Drive execution of Digital Readiness initiatives, ensuring vendors and partners meet critical AEP timelines and readiness requirements

Act as a central point of coordination between external vendors and internal operational, technical, and business teams

Manage and validate operational data, including reports, file transfers, reconciliations, and data quality checks

Track implementation milestones, risks, dependencies, and deliverables across multiple workstreams

Create, submit, and manage JIRA tickets, ensuring issues are documented, prioritized, and driven through resolution

Support AEP testing efforts, including validation of digital sites, benefit configurations, and readiness checkpoints

Perform analytical reviews to identify trends, gaps, or potential operational risks

Document decisions, action items, and outcomes to support operational transparency and compliance

Ensure operational accuracy and adherence to regulatory and compliance standards

Support Health Risk Assessment (HRA) completion and payment-related inquiries

Research, validate, and reconcile HRA data across systems and reports

Partner with HRA technology and operations teams to resolve data or platform issues

Communicate system outages, defects, or platform disruptions to stakeholders

Develop a working understanding of HRA data flows and dependencies to support issue resolution