Job Details

About Us

At MSB, supporting educational institutions isn't just what we do - it's why we exist. As a Texas-based organization, we partner with school districts to simplify Medicaid management and compliance through expert guidance and innovative technology.

For more than 20 years,we've helped educators and administrators navigate complex Medicaid documentation requirements, strengthen reimbursement processes, and remain audit-ready with confidence. By combining hands-on consulting with our proprietary X Logs software, we equip districts with the tools and expertise they need to operate efficiently and compliantly.

Our mission is to empower schools through innovative Medicaid solutions that drive operational excellence and sustainable compliance. We take a collaborative approach, blending advanced technology with deep expertise in Medicaid and Special Education.

Guided by our core values of integrity, efficiency, and service excellence, we work alongside our partners to simplify Medicaid management - allowing schools to maximize resources and focus on what matters most: supporting students and strengthening their communities.

Position Overview

We are seeking an experienced and client-focused Program Specialist to join our team supporting the Medicaid to Schools (MTS) Program. In this critical role, you will serve as the primary consultant and relationship manager for assigned school districts, driving program compliance, revenue maximization, documentation accuracy, and long-term client retention.

The Program Specialist is responsible for delivering expert-level consulting and leadership to partner districts, ensuring contractual success, high client satisfaction, and sustained loyalty to our company. This position combines strategic consulting, stakeholder engagement, hands-on implementation support, training, auditing, and cross-functional collaboration to help school districts fully leverage Medicaid reimbursement opportunities.

Other Common Job Titles: Account Representative, Account Management, Program Manager, Client-Relations Specialist, Relationship Manager.

Work Location: Remote in Texas, with face-to-face interaction with clients.

Work Hours/Status: Full Time; Exempt

Travel Requirements: 35% travel requirement for client visits and internal company meetings

Compensation: Starting Salary: $75,000

HR/Employee Benefits:

• MSB School Services covers 100% of the premium for two employee-only medical plan options, as well as 100% of employee-only dental and vision coverage.
• Employee Assistance Program (EAP)
• Telemedicine
• 10+ paid holidays per year
• Unlimited Paid Time Off
• Life & Disability insurance
• 401K, 3% Employer Match

Your Impact & Duties:

• Build and maintain strong, trust-based relationships with key district stakeholders (Superintendents, CFOs, Business Managers, Special Education Directors, Coordinators, and support staff)
• Schedule and conduct regular check-in meetings to monitor client satisfaction and address needs proactively
• Provide initial implementation consultation and track progress for new and existing clients
• Deliver ongoing expert consultation on all aspects of the Medicaid to Schools Program and our proprietary platform (X Logs)
• Drive revenue maximization efforts through strategic recommendations and collaboration with district leadership
• Support clients with annual Cost Report preparation and submission activities
• Deliver training sessions and workshops for district staff on program requirements and X Logs utilization
• Monitor and improve provider participation in documentation (paper and electronic imports)
• Oversee quarterly Random Moment Time Study (RMTS) Participant Lists and ensure state compliance standards are met
• Manage direct student audits, including preparation and response activities
• Act as the primary liaison between clients and internal MSB teams (implementation, billing, auditing, sales hand-off, etc.)
• Partner with Sales to ensure smooth transition into implementation
• Investigate and resolve client issues through effective cross-team collaboration
• Monitor key performance indicators (KPIs) and develop action plans to maintain or improve results
• Ensure adherence to contract terms by both the company and clients
• Represent the organization at conferences, trade shows, and industry events as needed

What We're Looking For:

• Demonstrate a confident and professional presence
• Communicate effectively and professionally with clients and cross-functional internal teams, both verbally and in writing
• Adapt quickly and effectively to change
  Present information clearly and confidently in alignment with MSB's approved consultation approach
• Utilize technology proficiently, including Microsoft Word, Excel, PowerPoint, Google Workspace, and Smartsheet
• Perform effectively in a fast-paced, self-directed, entrepreneurial environment
• Maintain a positive, professional mindset and communicate needs, priorities, and successes appropriately
• Exhibit strong organizational, time management, and territory management skills
• Develop and maintain strong client relationships through exceptional service and ongoing engagement
• Apply creative thinking and sound judgment to solve problems efficiently and confidently
• Manage responsibilities independently and follow through on assigned tasks
• Work collaboratively as part of a team and delegate responsibilities when appropriate
• Travel by car up to 35% as needed and maintain a valid driver's license

Required Education:

• Bachelor's degree preferred (Education, Business, Healthcare Administration, or related field)
• 2+ years of experience in Medicaid billing, school-based Medicaid programs, special education administration, healthcare consulting, or client relationship management
• Strong understanding of Medicaid to Schools (MTS) / Medicaid Administrative Claiming (MAC) programs (Texas and/or New Hampshire experience highly preferred)
• Proven track record of client retention, relationship management, and driving measurable program outcomes
• Excellent consulting, presentation, and training facilitation skills
• Exceptional communication and interpersonal abilities (verbal and written)
• Strong analytical skills with the ability to assess financial/documentation performance and identify improvement opportunities
• Comfortable working independently while collaborating across teams
• Proficiency with CRM systems, Microsoft Office Suite, and virtual meeting platforms
• Willingness to travel occasionally for client meetings, trainings, or conferences

Interested in joining our team? We are interested in learning more about you. Apply now!

MSB School Services is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at ...@msbconnect.com.