Job Details

Ergon Associated Asphalt Partners - Dispatcher

Ergon Associated Asphalt Partners, a subsidiary of Ergon Inc., is looking for a Dispatcher at our Roanoke, VA location.

Dispatchers perform key technical roles for our terminals. The Dispatcher will be responsible for dispatching customer orders to client sites to ensure timely and accurate delivery of customer loads. Additionally, the Dispatcher will assist in the processing of driver paperwork, customer invoicing, and bills of receipt.

This position will report directly to the Dispatch Manager or Fleet & Dispatch Manager with a dotted line to the Lead Dispatcher (if applicable). This position will interface directly with company and third-party drivers, customers, and vendors, as well as company employees at the terminal and Corporate Office.

General Responsibilities:

• Maintain company confidentiality.
• Cooperate with executive officers, administrators, co-workers, customers and suppliers.
• Maintain open and effective communication with the Night-Dispatcher, Lead Dispatcher, Terminal Manager, Fleet & Dispatch Manager and Senior Transportation Management.
• Maintain regular hours by being present and prepared to work during designated hours.
• Follow company policies by conforming to the procedure outline in the Office Manual.
• Maintain a safe and organized work area.
• Maintain a competent level of understanding with equipment and trucks.
• Understand and apply all environmental health and safety rules and regulations according to the established company policies and procedures.
• Work with the Terminal Manager, Fleet & Dispatch Manager and Lead Dispatcher to determine priorities.
• Work overtime, including nights and weekends, as needed.
• Crosstrain in other areas of terminal and/or transport operations, as applicable.

Specific Responsibilities:

Specific duties include, but are not limited to the following:

1. Administrative
   • Develop and maintain working relationships with all customers through open and regular communication, to include, but not limited to; customer inquiries, problems, and concerns
   • Prepare the "Daily Load Schedule" according to time, location and product orders.
   • Prepare and complete an "Asphalt and Transport Ticket" for each scheduled load.
   • Review Hours of Service (HOS) of drivers on Electronic Logging Device (i.e. Unassigned Miles and Log Corrections)
   • Assist in maintaining all working & shared documents that address the location of all "Set-Off Equipment."
   • Collect money and/or run credit cards for COD customers.
   • Assist in inventory management of all truck and trailer parts.
   • Other duties as assigned by management.
2. Transport
   • Complete clerical work related to dispatching motor vehicles to transport and receive product(s)
   • Assign drivers, motor vehicles and product loads according to the "Daily Load Schedule".
   • Assist in the management of all additions and revisions to the "Daily Load Schedule" as applicable.
   • Assist with providing route and destination information and special instructions to drivers.
   • Address and manage driver problems and emergency issues that arise during or after normal business hours regarding product loads, motor vehicles and other related transportation issues.
   • Complete the "Weigh" process for all incoming and outgoing trucks receiving product loads including:
   • Weigh and record truck weight before receiving each product load;
   • Weigh and record the weight of every loaded truck after it has been loaded with product;
   • Understand and use weighting scales and applicable equipment to record weigh data;
   • Complete and print "Asphalt and Trip Tickets." Retain the designated copy for dispatch record applicable load;
   • Request and receive every "Asphalt" or "Trip" ticket from each driver up of his/her return from a completed delivery;
3. Export of Company Loads
   • Perform the daily 1 pm Export to the Accounting Department and check for inventory accuracy.
   • Confirm and adjust inventory for next day loads.
   • Review daily logs for driver Hours of Service (HOS).

General Qualifications:

• High School Diploma/GED
• Excellent oral and written communication skills
• 3-5 years of direct trucking dispatch experience
• Solid computer skills and ability to learn new technology
• Valid Driver's License and ability to meet insurance requirements for driving company vehicle

Physical Requirements:

• Able to sit or stand for long periods of time, as needed
• Manual dexterity to work at computer for long periods of time
• Able to comfortably stoop, bend, kneel and climb stairs
• Able to lift 50 lbs., as needed
• Able to travel to company locations, customers, and conferences, as needed; Travel potential 5%