Job Details

Practice Operations Manager

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group is a very fast growing company that has several dental practices around the US focusing on dentures and implants. Our mission is to increase our patients' access to life-changing full arch dentistry.

You'll be joining an energetic, effective, and tight-knit team that embodies the concept of Team First! We take care of our teams at our practices so that they can take care of our patients! Come join our team today!

Your Role in Our Mission:

As a Practice Operations Manager (POM), you're not just managing a dental office; you're leading a business. You'll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.

This role is equal parts sales strategist, performance coach, and operational leader. You'll be responsible for meeting monthly collection targets.

Essential Duties and Responsibilities:

Sales Leadership & Revenue Growth

Own the daily pacing sheet: know exactly what needs to be collected today to stay on track

Monitor monthly AP and proactively identify production gaps and opportunities

Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion

Drive upgrade performance by identifying candidates in advance and coaching the consult strategy

Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability

Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes

Operations Management

Oversee day-to-day office operations to ensure efficiency and patient satisfaction

Implement and maintain policies, procedures, and compliance standards

Track and report weekly KPIs via the practice scorecard

Support inventory and ordering when needed

Team Leadership

Recruit, train, and coach high-performing staff

Schedule and coordinate coverage to support production goals

Conduct performance reviews and ongoing development

Foster a culture of accountability, energy, and results

Patient Experience

Ensure exceptional service from consultation through post-treatment

Step in to complete consultations when needed

Manage patient records and appointment flow

Address patient concerns with professionalism and urgency

Financial Management

Oversee collections and ensure monthly revenue targets are met

P&L Responsibility

Manage accounts receivable/payable and daily/monthly closings in Open Dental

Monitor expenses and identify cost-effective solutions

Supervisory Responsibilities

This position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.

Required Knowledge, Skills and Abilities:

35 years of leadership or sales-focused role

Proven ability to drive revenue and coach performance

Proficiency in Google Suite

Strong leadership, communication, and problem-solving skills

Ability to thrive in a fast-paced, goal-driven environment

Dental knowledge is preferred

What We Offer:

Competitive base salary

Full healthcare benefits: medical, dental, vision

Company-paid life insurance

401(K)

Paid holidays, vacation, and sick time

Leadership development and career growth opportunities

A culture that values innovation, ownership, and patient-centric care

Join Us!

If you're a sales-minded leader who thrives on driving results, coaching teams, and owning the business, this is your moment. Apply today and help us build the future of full arch dentistry.

Hours of Operation: Full time in office Monday - Friday