Job Details

Patient Care Specialist III - Ambulatory Services
Full-Time
Shifts Available: 3:30 PM - 12:00 AM or 12:00 AM - 9:00 AM
Shift Differential Available

We offer competitive compensation, schedule flexibility, and opportunities for professional growth and advancement within a leadership-focused care pathway.

As a Patient Care Specialist III (PCS III - Ambulatory), you will serve as a frontline leader within our ambulatory and transitional living programs. In addition to providing direct patient care, this role includes mentoring PCS I and PCS II teammates, offering real-time coaching, and partnering with leadership to ensure care delivery aligns with clinical best practices, regulatory standards, and organizational expectations.

Why Choose Pinnacle Treatment Centers
At Pinnacle, PCS III teammates are recognized as clinical leaders and role models in patient engagement and recovery support. This role offers defined career pathing, leadership responsibility, and the opportunity to have a direct impact on patient outcomes and team development. You'll work in a collaborative, mission-driven environment where leadership is supported, growth is encouraged, and recovery is always the priority.

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Shift differential for evening and overnight coverage
• Variable pay structure based on experience and education
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) - available at eligible facilities
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work-life balance
• Merit-based increases recognizing performance and leadership growth
• Commitment to Diversity, Equity, and Inclusion

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, coach, and support teammates
• Valid driver's license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%, including patient transportation

Preferred Qualifications

• Associate degree in a behavioral science discipline
• State-recognized peer support or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Strong documentation and electronic health record (EHR) experience

Responsibilities

• Support patient engagement through role modeling, motivational interviewing, and reinforcing program expectations
• Promote a trauma-informed, recovery-oriented environment through calm, consistent leadership and respectful rule enforcement
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, completing documentation, and supporting orientation into care
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Conduct patient and belongings searches for contraband and manage valuables per policy
• Monitor patient self-administration of medications and obtain vital signs as required
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely EHR documentation, including shift reports, incident reports, and patient observations
• Facilitate or support recovery activities, groups, and independent living skill development
• Assist with meal planning, grocery orders, and hands-on life skills education
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant patient transportation, maintaining accurate mileage logs
• Support store runs and community outings following established safety guidelines
• Maintain a clean, safe, and structured physical environment through routine inspections
• Perform all duties in accordance with CARF standards to support accreditation readiness
• Provide real-time mentorship, coaching, and support to PCS I and PCS II teammates
• Model professionalism, accountability, and clinical best practices at all times
• Support onboarding and training of new teammates
• Maintain all required certifications and training
• Perform other duties as assigned

Join our team. Start saving lives today.

INDAH123

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.