Job Details

Job Description:

Position Summary:

The Fraud Investigations Intern will gain experience in the Fraud Investigations field by providing support to the FRAML team. This position will assist with a variety of special projects and support functions designed to achieve the overall strategic objectives of the Fraud department.

Primary Responsibilities and Duties:

• Work with Fraud Investigations team and other appropriate business units to create simple fraud-prevention guides that are shared when members open accounts
• Develop fraud awareness modules teaching members how to spot phishing and secure their accounts
• Help create timely awareness campaigns (emails, posters, social posts) for seasonal campaigns (tax season, holidays, etc.)
• Create materials frontline staff can use to educate customers during interactions
• Work with Fraud Investigations and various business units to incorporate departmental reporting into the fraud monitoring system
• Create standardized reporting templates for fraud investigations to streamline documentation
• Create scorecards for various quality reviews and assist with completion of quality reviews
• SharePoint projects - adding resources, maintenance, etc.
• Additional projects as needed

Knowledge/Skills:

• Accountable for timely completion of assigned projects.
• Strong verbal and written communication skills
• Excellent customer service
• Strong attention to detail
• High level of confidentiality
• Proficiency in Microsoft Office suite (Excel, Word)
• Accountable for the quality of work provided, documentation and follow-up with adherence to Everwise's service expectations.
• Accountable for maintaining the strictest of confidentiality

Minimum Requirements:

• High School diploma or GED
• Currently attending a college or university and have taken intermediate level courses typically in the third year of study.
• Pursuit of degree in Criminal Justice preferred

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.