Job Details

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a comprehensive event marketing and management platform for marketers and event professionals, as well as software solutions for hotels, venues, and destinations to grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world-we're transforming the meetings and events industry through innovative technology that powers human connection.

Our strength lies in our people. We foster a culture where everyone is encouraged to think like an entrepreneur-taking smart risks, moving with speed, and making decisions confidently. We value diverse perspectives, celebrate differences, and collaborate closely with colleagues and clients to build strong, lasting relationships.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, AI isn't just a tool-it's embedded in how we operate and learn. We're looking for leaders who are eager to evolve alongside technology. If you love to experiment, share what you learn, and define best practices for AI-augmented work, you'll thrive here. Our teams thoughtfully integrate AI into their day-to-day responsibilities, using it to deliver exceptional results while relying on the human judgment and creativity that drive real innovation.

Cvent has multiple opportunities for Onsite Technicians on the Event 360 Professional Services Team supporting customers leveraging Cvent's Onsite Solutions. Locations of these opportunities are:

• Headquarters Office - Tysons Corner, VA
• Distribution Office - Draper, UT
• Remote positions preferably in event heavy markets such as Las Vegas, Nashville, Orlando, Chicago, Austin, Dallas and other major metropolitan cities.

A successful candidate must be process oriented, customer focused, and tech savvy. They approach event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market's thriving tech & event communities.

In This Role, You Will:

• Own onsite event delivery for assigned events, serving as the primary onsite point of contact for Cvent's registration, check-in, badging, session tracking, and lead capture solutions.
• Frequent Travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, from executive meetings to large conferences. Approximately 80%
• Setup, test, and troubleshoot Cvent's onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.
• Communicate between onsite client teams, the Cvent Project Manager, and the client's Account Team for potential changes or future opportunities.
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Coach and guide 3rd party or client's onsite staff on best practices and how to use Cvent's solutions.
• Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps as to what went well and what can be improved.

Here's What You Need:

• Bachelor's degree or commensurate experience
• 1+ years experience troubleshooting technology products preferred
• 2+ years experience in customer service or related role
• Excellent communication skills (verbal and written)
• Experience and comfort in using consumer electronics
• Basic knowledge of networking
• Experience with Event Tech and Cvent solutions highly preferred but not required
• Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies
• Previous experience configuring and troubleshooting software/hardware
• Must be able to travel domestically and internationally
• Strong business acumen, ethics and high integrity
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

Physical Demands
We are not able to offer sponsorship for this position

Multiple positions may be filled from this announcement.