Job Details
Diagnostic Customer Coordinator
2026-03-25 Nuvance Health all cities,AK
Description:
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community - we are its center.
Summary:
Primarily serves as a liaison between Radiology professionals and customers to include community physicians, internal physicians, service departments and offsite facilities. Expedites the coordination of all testing and services in the department by coordinating the scheduling of diagnostic testing and procedures.
Responsibilities:
1. Serves as a primary point of contact between Radiologist and community physicians by communicating and facilitating all follow up on studies and responding to patient care issues.
2. Performs all Radiology support functions in all areas of the department.
3. Obtains prior films/studies as requested by Radiologists, Supervisors/Leads, technologists and other departments (GI, Neuro, Pulmonary, Radiation Oncology, and Oncology). Uploads prior imaging/reports in PACS.
4. Utilizes the Cerner RIS, PACS, Powerscribe 360, PacsGear, and Soarian systems.
5. Answers the telephone promptly and courteously. Takes detailed messages to ensure accurate and timely responses. Retrieves messages and responds to them in a timely fashion.
6. Assists other staff members as needed to ensure service excellence and quality of care in the department.
7. Monitors PACS worklist study and report status to assure exams have a final report and prior exams have been loaded into system.
8. Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index and to ensure the accuracy of patient identification.
9. Prepares/Organizes study information for Tumor Boards. Loads images in Tumor Board folders in PACS.
10. Prepares patient packet information and screening forms for MRI studies. Assures release of information forms are filled correctly and scanned into system.
11. Distributes Radiologist daily schedule to Radiology staff and affiliates.
12. Responsible for gathering and distribution of information for MRI and CT protocols for all locations.
13. Daily verification of prior image request and loading prior studies into PACS.
14. Assists IR scheduler in obtaining pertinent study/order information from ordering provider, office staff and radiologist.
15. Responsible for administrative assistant activities while administrative assistant is on PTO.
16. Fulfills all compliance responsibilities related to the position.
17. Performs other duties as assigned.
Education: HS GRAD/EQUIVALENT
Required: This position requires a minimum formal education of High School Diploma and minimum of three years job-related experience. Associates preferred.
With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!
Description
Position at Norwalk Hospital Association
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career.
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
Our accolades include the following:
- The Leapfrog Group - Grade A for quality and patient safety
- Healthgrades - America's 50 Best Hospitals
- U.S. News & World Report - high performance in heart failure treatment
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community - we are its center.
Summary:
Primarily serves as a liaison between Radiology professionals and customers to include community physicians, internal physicians, service departments and offsite facilities. Expedites the coordination of all testing and services in the department by coordinating the scheduling of diagnostic testing and procedures.
Responsibilities:
1. Serves as a primary point of contact between Radiologist and community physicians by communicating and facilitating all follow up on studies and responding to patient care issues.
2. Performs all Radiology support functions in all areas of the department.
3. Obtains prior films/studies as requested by Radiologists, Supervisors/Leads, technologists and other departments (GI, Neuro, Pulmonary, Radiation Oncology, and Oncology). Uploads prior imaging/reports in PACS.
4. Utilizes the Cerner RIS, PACS, Powerscribe 360, PacsGear, and Soarian systems.
5. Answers the telephone promptly and courteously. Takes detailed messages to ensure accurate and timely responses. Retrieves messages and responds to them in a timely fashion.
6. Assists other staff members as needed to ensure service excellence and quality of care in the department.
7. Monitors PACS worklist study and report status to assure exams have a final report and prior exams have been loaded into system.
8. Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index and to ensure the accuracy of patient identification.
9. Prepares/Organizes study information for Tumor Boards. Loads images in Tumor Board folders in PACS.
10. Prepares patient packet information and screening forms for MRI studies. Assures release of information forms are filled correctly and scanned into system.
11. Distributes Radiologist daily schedule to Radiology staff and affiliates.
12. Responsible for gathering and distribution of information for MRI and CT protocols for all locations.
13. Daily verification of prior image request and loading prior studies into PACS.
14. Assists IR scheduler in obtaining pertinent study/order information from ordering provider, office staff and radiologist.
15. Responsible for administrative assistant activities while administrative assistant is on PTO.
16. Fulfills all compliance responsibilities related to the position.
17. Performs other duties as assigned.
Education: HS GRAD/EQUIVALENT
Required: This position requires a minimum formal education of High School Diploma and minimum of three years job-related experience. Associates preferred.
With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!