Job Details

Join HealthMark Group as a Full-Time Customer Support Representative and become a vital part of our team! We offer competitive pay starting at $25 per hour, along with benefits including:

• Medical, dental, and vision coverage
• 401k match
• Generous paid time off (PTO)

In this role, you will:

• Respond promptly and professionally to inbound customer calls and inquiries.
• Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring that all issues are addressed in a timely manner.
• Troubleshoot user issues related to data transfers, network connectivity, and product usage.
• Provide clear guidance on product features and appropriate usage.
• Accurately record support interactions, resolutions, and common issues in our internal knowledge bases.

We are hiring immediately, so don't miss your chance to be a part of our dedicated customer support team!