Staples - 4727 Valley View Boulevard - Responsibilities: Lead and develop a team committed to operational excellence in driving profitable sales & margin; Coach associates in exceptional service, consultative selling, and total solutions; Consult with customers to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction; Drive customer engagement by focusing on customer engagement, quality, and the community; Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships