Job Details

Including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment. Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work. Oversee the service coordination function to respond efficiently to customers, ensure technicians training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible. Confirm margin expectations are met during sales and fulfillment activities...Service Manager, Manager, Customer Experience, Mechanical, Service, Project Management, Technology, Retail