Job Details

Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customers current systems and needs as well as ensuring that the decision maker is present at the time of the call. - Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls. - Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. When applicable, schedules RSC to meet with technician at the customers home whose equipment is older for upgrade opportunity. - Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in ord...Operations Coordinator, Sales Consultant, Operations, Sales, Sales Manager, Residential, Manufacturing