Job Details

About the Company

We are a flourishing residential and commercial flooring team eager to find our next Retail Flooring Specialist who will embrace our values and deliver exceptional customer care. Family values are important to us and we value our coworkers as family. While construction and construction-related customer service can be trying at times, we strive to operate in a relaxed and somewhat casual environment where Whitt Carpet One Floor & Home serves as our safe haven. We work as a team, always willing to help one another. We offer enhanced training on products, installation, and customer service through our relationships with vendors/manufacturers and with access to a world class online university from CCA Global.

About the Role

Our Retail Flooring & Design Specialists offer exceptional design skills combined with extensive product knowledge to assist clients through the process of securing the perfect flooring for their home. Whether that interaction occurs in our showroom or in their home, the objective is always to provide helpful assistance to make the customers' buying decision easier.

Responsibilities

• Provide outstanding customer service
• Greet customers in the showroom and help them determine the best floor for their needs and wants
• Assist customers with their flooring choice through decorating and design advice
• Provide exceptional communication from point of sale thru completion of installation
• Ability to Schedule appointments and drive to customers' homes for measurements/sample drop-offs, etc.
• Ability to Measure rooms and sketch layouts for customers' projects
• Calculate estimates and present to clients
• Write sales orders and process the necessary paperwork for the orders
• Build client relationships – create customers for LIFE!
• Ask clients for referrals and online reviews
• Develop and drive new business by means of networking events such as those held by the local chambers of commerce and home builder association
• Report daily inbound web/showroom/phone traffic, home visits, quotes, and sales
• Maintain showroom readiness
• Stay current with product knowledge and warranties
• Work a pre-determined schedule, including every other Saturday and rotating holidays
• Receive payments and stay up to date with Carpet One's financing program

Qualifications

• Associate degree or higher in Interior Design or Business Administration/Management is preferred
• 4 years Inside/Outside Sales is preferred
• 2 years Interior Design is preferred
• 2 years Customer Service is required

Required Skills

• A history of demonstrated success in assisting customers through the selling process – preferably in flooring/interior finishes
• A passion for developing and maintaining lifelong client relationships
• An enthusiasm for design, decorating, and creating a space that clients will fall in love with (and post on social media)
• Ability and desire to learn our operating system including mobile components
• Willingness to complete our product and sales training to become a Carpet One Five Diamond Certified Floor & Home Consultant
• Proficiency in Microsoft Office, Android, and Apple iOS systems
• Display high energy with a positive attitude and desire to exceed expectations
• Excellent oral, written, and interpersonal communication skills
• Professionalism, to include dependability, accountability, punctuality, organization, and planning

Pay Range & Compensation:

Retail Flooring & Design Specialists can achieve $60,000–$75,000 OTE, driven by sales performance, with no cap on earnings.

Equal Opportunity Statement

We are committed to diversity and inclusivity.