Job Details

* POSITION OVERVIEW

This position will play a critical leadership role in strengthening RenewaNation's operational effectiveness. As the organization continues to grow, this role will focus on building sustainable systems, standardizing processes, and developing a robust infrastructure that supports mission impact.

The Director of Operations will report to and be mentored directly by the Chief Operating Officer (COO) and Executive Vice President (EVP), and work closely with executive leadership, division heads, and key ministry stakeholders. The successful candidate will balance strategic thinking with operational execution. With organizational growth and strong performance, this individual will be well-positioned for future leadership development within RenewaNation.

* MISSION ALIGNMENT

The Director of Operations must demonstrate a clear commitment to RenewaNation's vision of transforming culture by helping millions of children develop a biblical worldview. All operational decisions should be guided by RenewaNation's vision, mission, and core values, with the goal of balancing long-term mission impact with biblical stewardship.

* KEY RESPONSIBILITIES

Operational Leadership

• Assess, document, and standardize core operational processes across departments (Finance, Human Resources, Information Technology, Contracts, Donor Development, and Product and Service Fulfillment) with recognition of the unique needs of each division (Christian Education / Scholarships, Church & Family, Manderley Camp, Manderley Farm).
• Design and implement scalable operational frameworks that support current operations and future growth.
• Establish key performance indicators (KPIs), dashboards, and reporting rhythms to improve visibility and accountability.
• Identify inefficiencies and gaps, and implement practical, collaborative solutions to address them.

Team Member Infrastructure

• Establish and refine employee policies, procedures, and handbook materials.
• Build consistent onboarding, training, and professional development frameworks.
• Partner with the COO and leadership team to define role clarity, performance expectations, and career pathways.
• Foster a healthy, Christ-centered organizational culture that balances accountability, employee care, operational excellence, and customer delight.

Ministry Stewardship

• Collaborate with finance leadership to ensure operational processes align with budgetary controls, donor restrictions, and compliance requirements.
• Support operational planning tied to multiple revenue streams, including scholarships, donations, products, and services.
• Strengthen forecasting, capacity planning, and resource allocation as the organization scales.

Cross-Functional Collaboration

• Serve as a connector across departments and divisions to improve overall organizational coordination.
• Support division leaders with operational tools, templates, and best practices.
• Lead and support cross-functional initiatives tied to growth, systems implementation, and organizational development.
• Assist functional departments with the evaluation and implementation of technology platforms and tools that enhance overall efficiency and scalability.

* QUALIFICATIONS & EXPERIENCE

Required

• Demonstrated experience in operations leadership for a mission-driven organization, preferably in a growing for-profit business or non-profit ministry.
• Proven ability to design and build systems, processes, and policies.
• Strong organizational, analytical, and project management skills.
• Experience working across multiple revenue streams or complex funding models.
• Strong interpersonal skills and solid written and verbal communication capability with the ability to influence without authority.
• Alignment with biblical values and a deep understanding of fully integrating faith and work.
• Bachelor's Degree

Preferred

• Experience with scaling an organization through a period of rapid growth.
• Background in HR operations, organizational development, and process improvement.
• Familiarity with donor-funded and scholarship-based program models.
• Experience implementing operational and technology systems.
• Trained in Lean Six Sigma methodologies
• Master's Degree

* LEADERSHIP COMPETENCIES

• Servant leadership mindset grounded in humility, stewardship, and excellence.
• Comfortable with ambiguity and continuous improvement.
• High integrity and trustworthiness.
• Ability to balance strategic vision with day-to-day execution.
• Coachable and eager to grow through mentorship.

* ADDITIONAL DETAILS

• Full-time position
• Reports directly to the COO / EVP
• Based in Roanoke, VA
• Occasional travel required
• Salary dependent upon relevant skills and experience (expected range: $65K-$90K)
• 403(b) matching contributions provided
• Healthcare sharing plan benefit provided