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Customer Service Representative

Contract: Roanoke, Virginia, US

Salary Range: 22.00 - 23.00 | Per Hour

Job Code: 367651

End Date: 2026-03-20
Days Left: 18 days, 2 hours left

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In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
• Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
• Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action.
• Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.

Job Requirement

• Call
• healthcare
• banking
• customer service

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Kajri Maheshwari
• ...@collabera.com

Apply Now