Job Details

Behavioral Health Security Officer

Provides security services to the Carilion Clinic Health System, its hospitals, Inpatient Psychiatry units, Emergency Medical and Psychiatric Services, ambulatory/outpatient clinics and other designated areas in which visitors and/or patients may be collocated. The Behavioral Health Security Specialist (BHSS) provides proactive violence prevention and training toward fulfilling the basic mission of safe, effective, high quality care amidst emotionally charged situations in which behavioral escalations may occur. Individuals serving in this capacity are non-sworn security personnel with additional training in de-escalation tactics and problem solving. The BHSS is trained to engage escalating patients and/or visitors in verbal and non-verbal communications aimed toward mitigating risks of harm or injury, enhancing safety of patients and staff, and improving customer service.

Responsibilities include:

• Assisting clinical staff at designated locations under the Carilion Clinic Police and Security Department
• Monitoring the safety and security of individuals within the assigned unit or area of supervision
• Interacting with individuals in designated areas of supervision with the goal of establishing trust, integrating in the milieu as a member of the healthcare team, providing a calm, non-aggressive presence
• Responding to emergency or crisis situations and intervening in escalating verbal exchanges, providing physical intervention as needed and appropriate, demonstrating sound judgment, maintaining composure when dealing with physically or verbally abusive patients or visitors, working assertively to mitigate risks of assault or harm to patients, visitors and staff
• Maintaining a high degree of visibility in the assigned areas
• Demonstrating appropriate techniques as learned in de-escalation training, effectively de-escalating patients, visitors or other individuals as a member of the care team, preventing potentially violent situations
• Assisting members of the care team in delivering effective bedside care using appropriate techniques
• Consistently delivering the best in customer service and patient care, demonstrating respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees
• Championing Carilion's mission, vision, and values; complying with the policies and procedures, ethical standards and code of conduct set forth by the company
• Maintaining and fostering productive and effective relationships with clinical care teams in the areas served
• Demonstrating knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in the assigned units
• Ensuring responsible and visible commitment of diversity, equity, and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the system, proactively recognizing bias and developing/executing strategies to mitigate such

Requirements include:

• High School Diploma or equivalent
• Degree in criminal justice or related field training preferred
• Minimum of three (3) years experience in the area of security or behavioral health. Five (5) years of security, public safety or law enforcement preferred
• Certification in system required de-escalation tactics prior to completion of orientation
• BLS required
• Demonstrates capability for problem solving decision making, sound judgment, appropriate assertiveness. Adaptable, open to change and able to work effective in ambiguous situations. Ability to work well under pressure with ease and composure essential

Recruiter: Chris Fitzgerald

Recruiter Email: ...@carilionclinic.org

For more information, contact the HR Service Center at 1-800-###-####.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace.