Job Details

Parking Assistant - Carilion Clinic Crystal Spring

The Parking Assistant provides safety, assistance, and information to patients, guests, and staff entering or exiting the facility including valet parking services and traffic control.

Responsibilities include:

• Managing flow of traffic at each major point of entry with the Carilion Clinic campus to ensure smooth and efficient patient flow.
• Directing patient transport vans, delivery vehicles, hotel shuttles, funeral homes, and cab companies to designated parking areas.
• Greeting, directing, and offering assistance to patients and guests as they enter and exit parking areas.
• Cross-training in all parking areas.
• Notifying nurses when a patient arrives.
• Operating shuttle service for patients, guests, and staff to and from various Carilion facilities.
• Driving, inspecting, and managing maintenance for all vehicles.
• Providing after-hours transportation for special groups or tours.
• Parking and retrieving vehicles for patients, guests with special needs, and special guests (executives, celebrities, etc.). Driving vehicles to overflow lot as needed.
• Issuing valet tickets and documenting vehicle information, patient information, claim numbers, and key storage. Tracking and reporting daily ticket count for Guest Services.
• Patrolling campus and contacting Police for urgent situations regarding safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills, and code red alerts, as well as de-escalating situations occurring in parking areas with hostile guests.
• Directing and positioning vehicles accordingly to avoid disruption of traffic flow at entrance.

Requirements include:

• Education: High School Graduate or GED required.
• Experience: Two years related experience in customer service or parking.
• Licensure, certification, and/or registration: Valid Virginia Operators License and adherence to the Qualified Drivers Guidelines and Eligibility Standards.
• Other Minimum Qualifications: Must have strong communications skills, be hospitable, calm, have tact, diplomacy, and be professional in all situations.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-###-####, 8:00 a.m. to 4:30 p.m., Monday through Friday.