Job Details

Team Leadership. Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department May participate in interviews and provide input into selection decisions for new associates in assigned area Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities Empowers others to make decisions while providing guidance when necessary Provides recognition for accomplishing goals and demonstrating effective behaviors Fosters an environment of associate growth and development, ensuring associates are confident ...Supervisor, Customer Service, Leadership, Customer Experience, Team Leader, Operations