Job Details

Relocation Consultant II

The Relocation Consultant II serves as the "navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service.

Major duties and responsibilities include: maintaining an assigned caseload, while delivering impeccable customer service to external and internal customers; providing primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement; demonstrating knowledge of Cartus' products and services in all interactions with client and customer; coordinating/facilitating Cartus' core products and services to assigned customers according to prescribed Cartus standards; recognizing and identifying cross-selling opportunities based on transferees needs to generate new sources of revenue; ensuring data integrity in all Cartus systems; maintaining compliance with Cartus' corporate policies, programs, and standards; ensuring that supplier partners perform all necessary tasks related to the sale and closing of each property; establishing effective working relationship with Network and Non-Network brokers in implementation of primary functions; coordinating ordering, review, analysis of agent prepared BMAs and property action plans; coordinating development of agents property action plan and market updates as required by specific client contracts and programs; serving as an objective real estate subject matter expert and resource to internal and external customers; maintaining working knowledge of corporate client policy in management of critical marketing information and events.

Key dimensions include: clear and concise written and verbal communication skills; customer advocacy and superior customer service skills; strategic thinker- strong judgment and decision making skills; interpersonal/influencing skills; detail oriented; ability to multitask; ability to work in a team environment; cultural awareness; innovative and resourceful; computer literacy; flexibility; manage stress & pressure; ability to plan and organize.

Qualifications/selection criteria include: college degree or equivalent preferred; two plus years prior relocation or real estate experience with home sale closings; two years customer service experience; influential verbal and written communication skills; strong organizational and analytical skills.