Job Details

Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This part-time remote role focuses on assisting dental professionals with billing, policy, and general service inquiries. If you're a dental call center professional looking for a role that offers high-impact work during the day and lets you be fully "off the clock" by mid-afternoon, this is the perfect fit.

We support California-based dental providers and their members, ensuring they get the clear, professional answers they need regarding billing and policy.

This position begins February 16, 2026 with a robust 2-week training program.

WORKSITE: Remote-California Residents: You must live in CA to be considered.

WORK SCHEDULE: Shift Options: Mon-Fri, 10:00 AM - 2:45 PM or 11:00 AM - 3:45 PM PST.

COMPENSATION: $18.00 Per Hour with incentives offered

WHAT WE OFFER:

• Training Program: Engage in a robust 2-week paid training program
• All technology equipment provided (work laptop and accessories)

WHAT YOU'LL DO:

• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
• Record and track calls using the call tracking system
• Provide professional, courteous, and effective service to the provider community
• Collaborate with team members to meet departmental goals and call resolution metrics

WHAT YOU'LL BRING:

Minimum Qualifications:

• 1+ years of experience in inbound customer service (private or government sectors)
• At least 6 months of experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Excellent communication skills and a positive, patient demeanor
• Strong multitasking and problem-solving abilities
• Reliable internet with a minimum 50 Mbps download speed
• GED/High School diploma

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools

Career Site: www.gofortuna.com.