Job Details

Role: Technical Writer
Location: Reston, VA (100% Remote)
Type: Contract

Job Description:

We are seeking an experienced Technical Writer to support the FEP Local / FEP Bridge applications. The Technical Writer will collaborate closely with Requirements Analysts and Testing teams to produce high-quality documentation. The primary focus of this role is to create, update, and transform user guides and Standard Operating Procedures (SOPs). A key initiative includes modifying existing user documentation to support AI chatbot integration, while ensuring the content remains clear and usable for human readers. This role is strictly focused on documentation; no training delivery or end-user training responsibilities are required.

Key Responsibilities

• Create, update, and maintain software-related user guides and SOPs.
• Transform existing documentation to support AI chatbot consumption while maintaining human readability.
• Develop new documentation as required for application enhancements or new features.
• Collaborate with Requirements Analysts and QA/Testing teams to ensure documentation accuracy and completeness.
• Use Microsoft Word as the primary authoring tool.
• Track documentation tasks and updates using Jira.
• Store, manage, and version documentation using SharePoint.
• Ensure documentation aligns with SDLC phases and release cycles.
• Maintain consistency, clarity, and compliance with organizational documentation standards.

• Minimum 3+ years of Technical Writing experience.
• Strong hands-on experience with Microsoft Word as a primary documentation tool.
• Proven experience creating software-related user guides (not limited to hardware or policy manuals).
• Experience updating and transforming existing user guides and SOPs.
• Ability to create new documentation from scratch when required.
• Experience using Jira for tracking documentation work and gathering information.
• Experience working with SharePoint for documentation storage and version control.

• Experience working with Salesforce-based applications.
• Prior exposure to AI-related documentation, chatbots, or intelligent systems.
• Experience in the Healthcare or Insurance domain.
• Familiarity with SDLC processes and software release cycles.