Job Details

What are we looking for?

VBA is seeking an experienced and highly driven Implementation Project Manager to lead successful platform implementations for our healthcare payer clients. This role is critical in ensuring a seamless onboarding experience by coordinating across client, vendor, and internal teams to deliver high-quality implementations on time and within scope.

As the primary point of contact for platform implementations, you'll work closely with client project teams and internal stakeholders to ensure alignment, manage expectations, and drive project success. The ideal candidate will bring a strong background in SaaS implementations and a proven ability to manage project scope, timelines, and cross-functional accountability.

We're looking for an "A player" - someone who takes initiative, anticipates challenges, and consistently drives results. You'll be known for "finding a way," bringing creativity and composure under pressure, and motivating others through your proactive mindset and confidence.

About VBA

Connected by Mission. Driven by Innovation.

At VBA, our mission is simple but powerful: we make the healthcare experience better for everyone. We help clients simplify complex operations through fully integrated solutions spanning claims and benefits administration, revenue cycle management, provider and network management, care coordination, and automation tools. Our technology-ranging from VBAPI's thousands of integration endpoints to predictive analytics, branded portals, mobile access, and AI-powered automation-drives efficiency, accuracy, and better outcomes for millions of people who rely on their health benefits every day. What sets us apart is not just our platform, but our people-centered culture: we blend innovation with flexibility, empowering employees to do meaningful work, stay connected across 25+ states, and thrive in an environment where purpose, collaboration, and growth fuel everything we do.

To be considered for this position, all applicants must complete the Wonderlic Select Assessment.

What makes you a great fit

• Proactive problem solver - Anticipates issues and provides thoughtful, solutions-oriented guidance to clients and team members.
• Creative under pressure - Known for "finding a way" and navigating challenges with resourcefulness and determination.
• Structured yet adaptable - Balances planning with flexibility when project realities shift.
• Clear, assertive communicator - Builds alignment and confidence across technical and non-technical audiences.
• Self-motivated leader - Takes initiative and drives projects forward with minimal oversight.
• Accountable and decisive - Leads discussions, makes decisions, and holds others accountable.
• Results-oriented - Focuses on delivering client value, not just completing tasks.
• Energizing teammate - Inspires others with a positive, problem-solving attitude and commitment to excellence.

What are we looking for in this position?

• Bachelor's degree in a related field (e.g., Business, Healthcare, IT, or similar).
• Minimum of 5-7 years of experience in project management roles within the software, healthcare, or consulting industries.
• Self-motivation with strong project management and organizational skills.
• Ability to manage multiple clients and projects simultaneously, prioritizing effectively to meet deadlines.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients, while also managing scope creep and challenging conversations effectively.
• Demonstrated experience managing large teams and complex projects.
• Proven ability to succeed in a fast-paced, project-based environment.
• Intellectually curious with a passion for continuous learning and improvement.
• Familiarity with SaaS software solutions, EDI interfaces, and APIs.
• Experience leveraging project management tools and software.

What do we consider a plus?

• Experience with B2B SaaS implementations in the healthcare industry.
• Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.
• Ability to work independently and be resourceful when confronted with ambiguity.
• Experience in managing client relationships and guiding overall client experience.
• Project Management Professional (PMP) or other relevant certifications.

What will you be doing?

• Lead and manage the end-to-end implementation process of VBA platform solutions for healthcare clients.

• Develop and execute comprehensive project plans, including timelines, milestones, and resource allocation.
• Drive project deadlines and ensure timely delivery while maintaining high-quality standards.
• Proactively communicate with clients and internal stakeholders to provide project updates, risk mitigation strategies, and manage expectations.
• Identify risks early and collaborate with stakeholders to resolve issues swiftly.
• Collaborate with cross-functional teams, including product, solution consulting, sales, and integration services, to ensure successful project delivery.
• Understand technical solutions for SaaS software, including EDI interfaces and APIs, and understand how to best facilitate and drive outcomes from these discussions.
• Foster a proactive "action-first" mindset and approach within the team.
• Champion process improvements and best practices that enhance team efficiency and client satisfaction.
• All other duties as assigned

Travel Requirements: Up to 10% travel to client sites

Location: Remote

What can VBA offer you?

Purposeful Work. Flexible Culture. Human-Centered Tech.

At VBA, you'll be part of a team that's connected by mission and driven by innovation. We offer the flexibility to do your best work from wherever you are, the tools and support to grow your career, and the chance to make a real impact on the healthcare experience. Our culture blends trust, collaboration, and curiosity-giving you space to think boldly and the structure to succeed.

Work/Life Balance:

• Remote/Hybrid Schedules (depending on job role)
• Time off:
• 12 Paid Holidays
• Responsible Time Off
• Volunteerism Day
• Paid Parental Leave:
  • 2 Weeks: Bonding Leave
  • 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)

Financial Health-Company Sponsored Benefits:

• Life insurance-$500,000 guaranteed issue
• Short- and long-term disability insurance
• Employer match on employee 401(k) contributions
• Broadband Reimbursement up to $120

Health & Wellness:

• Health Insurance (2-Medical Plan Options)
• Dental- Company sponsored benefit
• Vision- Company sponsored benefit
• Employee Assistance Program