Level 2 web support engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.