Job Details

Primary Job Title: Business Process Specialist

Alternate / Related Job Titles:
IT Business Process Analyst
Process Improvement Specialist
IT Operations Process Specialist
Business Systems Analyst

Location & Onsite Flexibility:
Fairfield, CA - Hybrid
Local candidates only

Contract Details

Position Type: Contract
Contract Duration: 12 Months
Start: As Soon As Possible
Pay Rate: $52-$53/hr

Job Summary

We are seeking a Business Process Specialist to support the effective operation, improvement, and delivery of IT network systems, business processes, and technology products. This role blends network operations, incident management, process improvement, and product ownership, serving as a key liaison between technical teams, business stakeholders, and end users.

The ideal candidate will drive continuous improvement, operational excellence, and service quality while aligning IT solutions with organizational goals.

Key Responsibilities

Network Operations & Incident Management

• Perform data analysis, trending, and root cause analysis for network and application issues
• Apply run-book procedures and technical skills to resolve incidents, escalating as needed
• Manage incident, problem, and change management processes, including ticketing and notifications
• Support system upgrades, maintenance, and continuous improvement initiatives
• Document issues, resolutions, and process improvements for future reference

Process Improvement & Standards Management

• Analyze, design, and optimize business processes, identifying gaps and improvement opportunities
• Develop, implement, and maintain enterprise standards, policies, and procedures
• Lead and facilitate cross-functional process improvement initiatives
• Develop and track metrics to measure process performance
• Provide consultation and training on Lean, Six Sigma, and ITIL methodologies
• Conduct benchmarking, cost/benefit analysis, and best-practice research

Product Ownership & Delivery

• Act as primary liaison between stakeholders, technical teams, and end users
• Lead projects of varying complexity, ensuring alignment with business and technical needs
• Provide product feedback, insights, and recommendations for continuous improvement
• Build strong relationships to act as a customer proxy and influence outcomes

Leadership & Collaboration

• Mentor and coach team members, fostering engagement and innovation
• Participate in audits, compliance activities, and remediation efforts
• Communicate effectively with senior leadership and cross-functional teams

Required Skills & Qualifications

• High School Diploma/GED or equivalent experience
• 2+ years of relevant experience in IT network operations, business process improvement, or product ownership
• Strong knowledge of network protocols, operating systems, and software applications
• Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL)
• Strong analytical skills including root cause analysis and solution development
• Advanced proficiency in Microsoft Excel and Word
• Excellent communication, organizational, and collaboration skills

Preferred Skills

• Bachelor's degree in IT, Business, Engineering, or related field (Master's preferred)
• Experience in Agile environments and enterprise ticketing systems
• Certifications such as Lean Six Sigma (Green Belt+), ITIL, Agile, CCNA, PMI, or CompTIA A+
• Experience supporting enterprise-scale or large infrastructure projects

Additional Skills

• Project and program management
• Technical documentation
• Ability to manage multiple priorities in a 24/7 operations environment
• Willingness to travel as needed

Equipment & Travel Notes

• Company laptop and phone will be provided (temporary personal computer required until delivery)
• Mileage reimbursement may be submitted with prior manager approval when applicable

Benefits (Contract)

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Retirement Plan

About the Company

A leading natural gas and electric energy company serving millions of customers across the United States. The organization is committed to reliable energy delivery, operational excellence, and making a positive impact in the communities it serves.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 clients across the U.S. and Canada.

Job Number: 25-29604
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