Job Details

Role: Collection Agent

remote

Job Description

The US Collections Agent will be tasked with efficiently managing and recovering outstanding debts from customers, ensuring prompt payments, and maintaining meticulous records. This position requires direct interactionwith customers to address overdue accounts while strictly adhering to relevant legal requirements and company protocols.

Key Responsibilities:

• Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements.
• Adhere to the organizations' strategic debt collection initiatives, including, payment plans and processing settlements.
• Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats.
• Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate.
• Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations.
• Prepare and deliver regular reports detailing collection activity and progress to management.

• High school diploma or equivalent required; an associate's or bachelor's degree in finance, business, or accounting is preferred.
• Previous experience in collections, especially collecting outstanding payments related to resort memberships, such as annual dues, maintenance fees, and other associated charges

• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office Suite and industry-standard collection applications are desirable.
• Thorough understanding of relevant collection laws and regulations, particularly the FDCPA.
• Strong attention to detail, organizational capabilities, and the ability to perform effectively in a dynamic environment.

• Standard business hours with potential for flexibility, depending on employer needs and nature of the collections process.
• May involve independent work or collaboration within a team setting.
• This role plays a vital part in sustaining the organization's financial well-being through efficient and professional account management.