Job Details

Weekend Calendar Assistant

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Equity

Steno is growing! We're looking for a Calendar Assistant to join our winning team! This role requires you to cover Sunday through Thursday covering Pacific Standard Time Zone hours.

Who are you?

Reporting to our Calendar Team Manager, you'll be responsible for developing and managing relationships with court reporters in all markets. You should feel comfortable working collaboratively on a team but confident operating with a high level of independent discretion.

Your day-to-day will include a large volume of scheduling and administrative duties. If you love coordinating many moving parts, solving puzzles, and pulling through in a time crunch, then this role is for you. You'll also have the opportunity to work cross-functionally with other teams to provide feedback from our front lines to help position Steno in the marketplace as a top-court reporting Agency to work with.

On a regular basis, you'll:

• Develop and foster relationships with Court Reporters in all markets; our court reporters should feel like an extension of the Steno team.
• Use Steno's scheduling tools to book Court Reporters for depositions, ensuring accurate information and timely follow-up. You'll go out of your way to assist and remove any friction.
• Understand deeply the nuances of the Court Reporter functions and be able to discern and manage conversations related to rates or invoices fairly and professionally.
• Analyze Steno's job pipeline to recruit and vet new Court Reporters in order to keep pace with demand.
• Partner with our Marketing team on campaigns to build Steno Court Reporter groups and talent pools. You'll help to develop programs that build awareness and trust in Steno within the Court Reporter community.
• Proactively track assignment deadlines and follow up with Court Reporters to ensure timely delivery of transcripts to clients.
• Understand Steno's processes and tools and use this knowledge to train Court Reporters and promote best practices.
• Collaborate with Steno's operational leaders to advocate for the Court Reporter experience, provide feedback, and develop innovative ideas to help improve processes.
• Design programs that ensure a high standard for the delivery of services for Steno's clients.
• Manage weekend scheduling needs, including booking Court Reporters and interpreters for urgent or next-day jobs, responding quickly to inquiries, and escalating critical issues to leadership.

You're gonna crush it if:

• You have prior experience at a Court Reporting agency. While this isn't required, it's strongly preferred.
• You're proficient on Mac and PC and can quickly learn new systems (Google Drive experience is a plus!).
• You have experience with CRM systems or a willingness to learn.
• You have fantastic customer service skills, are highly reliable, and operate with a hospitality mindset.
• Your written and verbal communication skills are out of this world.
• You're detail-oriented, highly organized, and professional. You'll excel if you're comfortable wearing multiple hats and working in a fast-paced environment.
• You're an analytical thinker, able to pull reports and use tools to answer business questions.
• You're excited and passionate about creating deep relationships with Steno Court Reporters but also comfortable managing difficult conversations when needed.
• You desire to work with a tech start-up and are enthusiastic about the opportunity to grow with our team.

Compensation & Benefits

• Hourly $20-$23
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k, a home office setup, and a monthly stipend to cover internet/phone - and more!

Our Team

The Provider Operations team is the court reporter's best friend, always working to get the right reporter on the right job every time and keeping them cared for all along the way. Our recruiting, rates, and relationship staff brings reporters into Steno and provides them with all the tools they need to have their best Steno experience. Our calendar staff manages the breadth of jobs Steno takes and ensures they are covered completely and correctly.

Our Provider Operations team drives and refines our reporter base, ensuring a quality deposition experience for all involved. Our ultimate goal is to ensure that Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, and operate with a hospitality mindset
• Diverse backgrounds are welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience.
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal-opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at ...@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven't received it, check your email spam folder and approve the sender's address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.