Job Details

Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!!

Candidates should be willing to work on our W2 ONLY.

Job Title: Genesys Developer (Cloud Platform and Contact center ops)

Location: Remote EST/CST only.

Duration: 12 months

Role Type: W2 contract (NO C2C, No 1099)

Top Skills:

• Extensive experience with Genesys cloud platform and contact center operations
• 5+ years of software development experience
• Strong troubleshooting and problem-solving skills
• Genesys certification is required.

Position Summary

We are seeking a highly skilled candidate to manage our Genesys cloud platform for our contact center operations. The ideal candidate will be responsible for ensuring reliable 24/7 operations while exploring innovative solutions to enhance our contact center efficiency. A desired qualification is IT admin and managing experience with Aspect/Alvaria workforce management systems and/or Intradiem.

Key Responsibilities:

• Manage and maintain the Genesys cloud platform to ensure seamless contact center operations
• Architect, design and integrate internally AI-developed apps with the Genesys Cloud platform via API
• Collaborate with internal teammates and external teams, including vendors, to troubleshoot and resolve issues
• Develop comprehensive technical job aids to support team members and improve operational efficiency
• Identify and implement technological efficiencies to optimize contact center performance
• Communicate changes and updates to IT leaders and business partners effectively
• Plan and execute deployments of new features and updates to the Genesys cloud platform
• Support business partners in developing a strategic roadmap for contact center technology
• Ensure 24/7 reliability of the contact center platform

Qualifications:

• Extensive experience with Genesys cloud platform and contact center operations
• 5+ years of software development experience
• Strong troubleshooting and problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work collaboratively in a team environment
• Experience in developing technical documentation and job aids
• Knowledge of contact center technologies and industry best practices
• Familiarity with project management methodologies
• Desired Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

Desired qualifications:

Desired qualification: IT admin and managing experience with Aspect/Alvaria workforce management systems and/or Intradiem.

The successful candidate will play a crucial role in maintaining and improving our contact center operations, driving innovation, and ensuring seamless communication between IT and business partners. If you are passionate about leveraging technology to enhance customer service operations and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

"Beware of scams. S3 never asks for money during its onboarding process."