Job Details

About Whitestone

Whitestone is a fully remote, global creative branding agency where talented people bring merchandise to life with purpose, personality, and endless possibilities. We design, source, and manage branded merchandise programs that help bold brands show up and stand out.

Since our founding in 2013, our team has partnered with household-name brands to deliver innovative, sustainable solutions. We combine creativity with conscience through responsible sourcing and planet-forward initiatives, creating merchandise people actually want to keep, use, and talk about.

We're proud members of 1% for the Planet and have been recognized as an award-winning workplace, including Inc. Best Workplaces 2023 & 2025 and Counselor Magazine's #1 Best Places to Work 2024.

Job Title: Account Coordinator

Reports to: Director, Client Services / Dedicated Account Manager

Department: Client Services

Location: Remote

Job Type: Full time, exempt

Job Summary

Account Coordinators play an important role in the sales department, helping assist Senior Account Managers with communicating and servicing the expressed and unexpressed wishes and needs of our clients. This role is revenue generating and sales focused. Account Coordinators are branding consultants who work to support Account Managers, who are the face of our customer relationships. They help Account Managers by providing branded product solutions for our clients and help manage all the intricacies of day-to-day projects and sales activities. They are responsible for helping Account Managers exceed sales goals and play a big part in supporting, developing and growing new and existing client relationships.

Core Competencies

• Client Partnership & Relationship Building: Developing, maintaining, and expanding trusted client relationships that drive loyalty, growth, and partnership value.
• Commercial & Operational Acumen: Understanding the business mechanics behind each sale.
• Collaboration and Project Management: Working effectively across internal functions to deliver seamless client experiences.
• Solution & Brand Storytelling: The ability to articulate and translate client objectives into compelling branded merchandise solutions that tell a story, reinforce brand identity, and deliver tangible impact.

Key Responsibilities

• Fostering and building Whitestone customers for life!
• Supporting a dedicated Account Manager hit and exceeding sales targets
• Cross selling accounts to grow relationships, exceed sales targets and help offer existing customers a flow of new ideas and solutions we offer
• Following up regularly with leads and customers
• Promoting companies products and services to prospective new buyers and current customers
• Documenting activities in company CRM
• Support Account Managers through a variety of sales activities including; building sales presentation, estimates, sales orders, fulfilling sample request, processing orders and following up on projects to list a few tasks
• Learning and developing a strong understanding of our supplier network, industry and market as a whole

Minimum Qualifications:

• 1+ years of professional work experience required
• Experience in the promotional products industry is preferred, but not required
• Ability to work in a remote environment with strong, reliable internet access

What's in it for me?

At Whitestone, we're serious about doing great work-and just as serious about creating space for you to live your best life. Here's how we support you inside and outside of work:

• Work where you thrive: 100% remote, always. Whether that's at home, a café, or across the globe-you choose the environment where you do your best work.
• Well-Being First: Comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend so your health goals don't take a back seat.
• Investing in Your Future: A competitive salary with performance-based bonuses and a 401(k) match of up to 4%-because your long-term success matters to us.
• Time That's Truly Yours: Various time off programs and seasonal office closures so you can recharge. Plus, Summer Fridays to make the most of the season.
• Life Milestones, Supported: Generous parental leave for growing families, and a 5-Year Service Trip to celebrate your journey with us.
• Connection, On Your Terms: Company retreats, team events, and VTO (Volunteer Time Off) so you can bond with colleagues and give back to causes you care about.
• Tools for Your Best Work: Top-tier gear (Mac desktop or laptop) and a home office stipend to create a workspace that inspires you.
• A Culture That Walks the Talk: Inclusive, collaborative, progressive-and actually fun. You'll be surrounded by teammates who want you to thrive, not just survive.

Variable Compensation: In addition to base salary, this position includes eligibility for the variable compensation plan associated with the role.

Equal Employment Opportunity (EEO): Whitestone provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

For Colorado Residents: We anticipate the application window for this job closing by January 9 2026.

Company's website: whitestonebranding.com