Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
May lead teamresponsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
Provide technical expertise to manage the vulnerability.
Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
Researches and analyzes technologies within area of required expertise.
ssesses emerging technologies. Evaluates and may recommend new products or tools for the organization.
Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
ssists in the development and analysis of source selection strategies.
Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.
Provides support for Sr. Principal Technologist's representation of Client relevant, industry forums.
MINIMUM QUALIFICATIONS:
Bachelor's degree in Engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
Relevant Engineering Certifications
MINIMUM KSA (Knowledge, Skills, and Abilities):
Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management
REFERRED QUALIFICATIONS:
Bachelor's degree in Engineering, Computer Science or other related field plus 8+ years of experience
Certification in ITIL, MCSE, CCNP (or equivalent)
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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