Job Details

Overview:

Join a dynamic team as an Implementation Specialist, where your expertise will play a critical role in the seamless integration of cutting-edge supply chain execution software. This position involves collaborating with clients to understand their unique needs and ensuring the successful deployment of our advanced technology solutions.

Key Responsibilities:

• Engage in defining system requirements for implementing advanced supply chain software solutions.
• Configure and rigorously test software products to align with project specifications.
• Develop and implement comprehensive test plans for client projects.
• Collaborate with developers to create custom solutions and add-ons as required.
• Facilitate client training sessions both on-site and remotely, ensuring effective system use.
• Support the Go Live process, providing on-site and remote assistance as necessary.
• Maintain ongoing client support post-implementation, offering training and troubleshooting as needed.
• Coordinate with the support team to assist live clients effectively.

• Customer Focus: Establish strong client relationships and deliver tailored solutions.
• Collaboration: Build partnerships and work effectively with teams to achieve common goals.
• Business Insight: Apply industry knowledge to advance organizational objectives.

• Proficiency in Windows Workstation and Server environments.
• Experience with Web Browsers and Web Server (IIS) environments.
• Knowledge of SQL server databases and programming.
• Strong command of office tools and remote access technologies.

• Bachelor's degree or 1-2 years of relevant experience in a customer-facing role, preferably in software related to supply chain or enterprise systems.
• Solid technical background preferred, with a strong understanding of Software Development and Agile Methodologies.
• Familiarity with Microsoft system tools: Windows, IIS, SQL Server.
• Excellent written and verbal communication skills.

• 20% - 30% travel required, both domestically and internationally.
• Ability to work effectively in team settings.
• Strong problem-solving and time management skills.

• Familiarity with Agile methodologies.
• Experience in warehousing, transportation, or logistics applications.
• Knowledge of leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber).

• Comprehensive health insurance (medical, dental, vision) with wellness programs.
• Generous paid time off policy.
• Company-matched 401(k) retirement plan.
• Tuition reimbursement for continued education.
• Employee assistance program for personal support.
• Discretionary bonus program.
• Employee discounts and perks.