Job Details

Description

Job Purpose: As the Billing Claims Supervisor, you'll oversee our claims processing team to ensure accurate and timely claim submission. You'll monitor charge lag, support process improvements, reduce denials, and help our Claims, AR, and Denial teams work smoothly together. This is a hands-on leadership role where you'll train and support staff, analyze trends, solve problems, and ensure claims meet payer guidelines.

This is a full-time, exempt leadership position reporting to the Billing Manager within the Cycle Management Department.

What You Will Do:

• Lead and support the Claims team in reviewing, validating, and submitting claims
• Ensure rejected claims are corrected and resubmitted quickly and accurately
• Keep charge lag at or below three (3) days by monitoring daily work and resolving delays
• Review claims for accuracy, compliance, and payer-specific requirements
• Track KPIs and identify opportunities to improve clean claim rates and reduce denials
• Strengthen communication between Claims, AR, and Denial Management teams
• Train, coach, and mentor staff to support accuracy, growth, and accountability
• Audit claims regularly and partner with internal teams to resolve workflow issues
• Maintain HIPAA compliance and protect sensitive information
• Perform additional duties as needed to support the department's goal.

What We Need From You:

• Associate or Bachelor's degree preferred; equivalent experience will be considered.
• Minimum 3-5 years of experience in medical billing, claims processing, or healthcare revenue cycle.
• Minimum 1-2 years of supervisory or team lead experience strongly preferred.
• Advanced knowledge of CPT, ICD-10, HCPCS, modifiers, and payer-specific billing requirements.
• Experience with EHR/PM billing systems such as AdvancedMD, eCW, Netsmart, or similar.
• Strong analytical skills with the ability to review data, identify trends, and implement solutions.
• Excellent communication skills with the ability to coach, train, and motivate a high-performing team.
• High attention to detail, accuracy, and ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of clearinghouse workflows and claim submission processes.
• Must uphold strict compliance with HIPAA and maintain confidentiality at all times.
• Bilingual (English/Spanish) preferred but not required.

Your Work Schedule:

• Full-Time: Monday to Friday, 7:30 AM - 4:00 PM
• Flexibility: Transition to hybrid/remote work after training

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.